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Maximize your ROI with the latest KBL 4.6 December update. This release brings new features, enhancements, and improvements designed to optimize your user experience and expand capabilities, enabling you to get the most out of your investment.
Meet Klaunch Ko-Pilot: Digital Adoption Guides
Our new Digital Adoption Guides in the platform offer personalized, step-by-step assistance to streamline your business processes and enhance your proficiency with KBot, SmartBot360, and HumanX.
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Actionable Business Insights from our HumanX Analytics
Elevate your understanding of customer behavior with HumanX's advanced Clustered View.
Discover actionable insights of top themes from your audience behaviors, enabling you to fuel business growth and operational efficiency. This data is specific and unique to your organization’s deployments of HumanX, offering valuable insights to help identify areas for bot optimization and for tracking usage more effectively.
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Modern WCAG 2.0 Compliant Design Updates
We’ve updated the bot builder canvas with a more modern design, while ensuring compliance with website accessibility standards for enhanced visibility and usability.
Enjoy a cleaner workspace with sleek white backgrounds, dark gray nodes, and colorful icon highlights, making the bot-building process more intuitive and accessible for everyone.
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Support Portal
We have launched our new Support Portal, designed to expedite your ticket management process and significantly reduce response times.
Its user-friendly design simplifies request submissions, progress tracking, and quick access to essential resources, helping you resolve issues faster than ever.
User Tab in Top Navigation
Gain unparalleled business insights into your user base with the new 'Users' tab.
This feature offers a detailed view of all your users, enriched with Reverse Append Data and user flags for precise audience management. With advanced sorting and filtering tools, this tab simplifies user management and enhances your ability to identify and segment audiences effectively.
Ko-Pilot: Digital Guides
Meet your new Ko-Pilot—Digital Guides within the platform that provide step-by-step assistance, enhancing your mastery of KBot, SmartBot360, and HumanX.
Look for the 'info' symbol to access contextual guidance that helps you leverage our tools to their fullest potential.
Account Settings Menu
Navigate with ease through our reorganized settings menu. Now starting on the Organization page, this update allows you to manage account details and subscriptions more intuitively.
Enhanced features include a refreshed Agents interface and enriched Automation menu with Business Variables and Flags for advanced data analysis—streamlining operations and boosting your operational flexibility.
Sinch SMS/MMS Integration
Take control of your SMS communications with our new hosting option through Sinch integration.
This addition not only offers you greater autonomy in message management but also allows us to provide tailored messaging packages that align with your business needs.
HumanX for Slack Analytics
Leverage comprehensive insights with the new HumanX for Slack analytics available on your dashboard.
This feature allows you to monitor and analyze data from our latest deployment alongside other channels, enhancing your overall strategy with integrated performance metrics.
User .CSV Upload for Agents
Agents can now independently upload user data via CSV directly from the settings menu, streamlining the data management process and saving valuable time.
With Ko-Pilot's assistance, this new feature empowers agents to operate more efficiently and effectively.
Agent Profile Settings
Enhance your agent profile experience with our latest upgrade.
Now directly accessible via the icon in the upper-right corner of the platform, agents can effortlessly customize their notifications within their profile settings. This improvement simplifies navigation and is designed to optimize your workflow efficiency.
Meet Klaunch Ko-Pilot: Digital Adoption Guides
Our new Digital Adoption Guides in the platform offer personalized, step-by-step assistance to streamline your business processes and enhance your proficiency with KBot, SmartBot360, and HumanX.
Actionable Business Insights from our HumanX Analytics
Elevate your understanding of customer behavior with HumanX's advanced Clustered View.
Discover actionable insights of top themes from your audience behaviors, enabling you to fuel business growth and operational efficiency. This data is specific and unique to your organization’s deployments of HumanX, offering valuable insights to help identify areas for bot optimization and for tracking usage more effectively.
Modern WCAG 2.0 Compliant Design Updates
We’ve updated the bot builder canvas with a more modern design, while ensuring compliance with website accessibility standards for enhanced visibility and usability.
Enjoy a cleaner workspace with sleek white backgrounds, dark gray nodes, and colorful icon highlights, making the bot-building process more intuitive and accessible for everyone.
Support Portal
We have launched our new Support Portal, designed to expedite your ticket management process and significantly reduce response times.
Its user-friendly design simplifies request submissions, progress tracking, and quick access to essential resources, helping you resolve issues faster than ever.
User Tab in Top Navigation
Gain unparalleled business insights into your user base with the new 'Users' tab.
This feature offers a detailed view of all your users, enriched with Reverse Append Data and user flags for precise audience management. With advanced sorting and filtering tools, this tab simplifies user management and enhances your ability to identify and segment audiences effectively.
Ko-Pilot: Digital Guides
Meet your new Ko-Pilot—Digital Guides within the platform that provide step-by-step assistance, enhancing your mastery of KBot, SmartBot360, and HumanX.
Look for the 'info' symbol to access contextual guidance that helps you leverage our tools to their fullest potential.
Account Settings Menu
Navigate with ease through our reorganized settings menu. Now starting on the Organization page, this update allows you to manage account details and subscriptions more intuitively.
Enhanced features include a refreshed Agents interface and enriched Automation menu with Business Variables and Flags for advanced data analysis—streamlining operations and boosting your operational flexibility.
Sinch SMS/MMS Integration
Take control of your SMS communications with our new hosting option through Sinch integration.
This addition not only offers you greater autonomy in message management but also allows us to provide tailored messaging packages that align with your business needs.
HumanX for Slack Analytics
Leverage comprehensive insights with the new HumanX for Slack analytics available on your dashboard.
This feature allows you to monitor and analyze data from our latest deployment alongside other channels, enhancing your overall strategy with integrated performance metrics.
User .CSV Upload for Agents
Agents can now independently upload user data via CSV directly from the settings menu, streamlining the data management process and saving valuable time.
With Ko-Pilot's assistance, this new feature empowers agents to operate more efficiently and effectively.
Agent Profile Settings
Enhance your agent profile experience with our latest upgrade.
Now directly accessible via the icon in the upper-right corner of the platform, agents can effortlessly customize their notifications within their profile settings. This improvement simplifies navigation and is designed to optimize your workflow efficiency.
Bot Builder Canvas Update
We've upgraded the bot builder canvas with a modern, accessible design for enhanced visibility and usability. Enjoy a cleaner workspace with sleek white backgrounds, dark gray nodes, and colorful icon highlights, making the bot-building process more intuitive and accessible for everyone.
Enhanced File Content Reading for HumanX
HumanX now reads and extracts content from a wider range of file types including .txt, .pdf, .doc, and more, directly from crawled URLs. This capability allows for richer data collection, save time on uploading & updating your data and improved content accessibility within your workflows.
Admin License as Agent
Maximize your team's flexibility without extra cost by using an unused Admin License as an agent. This update allows for more efficient license management, ensuring you can expand your team's capabilities without additional charges.
Optimized User CSV Upload Times
Experience faster and more efficient CSV uploads with our latest improvements. Even with complex files, you’ll see reduced upload times and fewer system delays, enabling smoother data management and quicker integration.
Improved AI Insights for HumanX Analytics
Gain deeper insights into customer behaviors with enhanced analytics in HumanX. Our updated Clustered View within Top Themes now offers more specific data, helping you to better understand engagement and optimize your bots more effectively.
Enhanced Daily Data Crawling for HumanX Bots
We’ve extended the URL crawling window from 1 to 5 hours to capture more comprehensive data from your linked websites, enhancing the depth of information available for your analysis and decision-making processes.
Claimed Agent Chats
Our latest update enhances agent-specific reporting by including data on Claimed Agent Chats in your exports. This feature makes it easier to monitor and analyze direct interactions, providing valuable insights into agent performance and customer engagement.
User-Driven Updates: We've Improved What Matters to You
Enhanced Chatbots List
Our updated Chatbots List now features advanced filtering options and streamlined deletion processes, making it quicker and easier to locate and manage your bots. Plus, preview 'Ready to Deploy' bots to ensure perfection before they go live.
Customizable Web Bot Dimensions
Tailor your web bots to fit perfectly within your site layout with our updated Bot Height attribute in the Advanced Options menu. Adjust size in pixels or percentages seamlessly—no redeployment needed.
This flexibility allows for a better user interface and enhanced visitor engagement.
Advanced URL Click Tracking
Enhance your marketing effectiveness with our updated Vanity URL click tracking, now more accurate than ever.
This allows you to precisely measure user engagement and optimize your campaigns based on reliable data, driving better results and increased ROI.
HumanX for Slack
HumanX is now available for our clients to use within Slack! Elevate your team’s performance by providing each and every Slack user with their personal AI Assistant. HumanX for Slack is trained on YOUR company’s information in a CLOSED LLM environment
XpertLink HumanX Training
XpertLink trains your HumanX Bot from your specified URLs, automatically updating every 24 hours to reflect new or removed content
Automated QR Code Creator
Download your bot’s unique QR code from the KBot platform for use in SMS or WhatsApp campaigns, easily accessible via the deployment manager.
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TLD CRM Integration
Streamline data transfer to KBot Lightning for enriched, targeted customer interactions in your Insurance Call Center. Securely use your TLD API Key to access detailed lead information.
Learn more here
Duplicate in Bot Builder Canvas
Users can easily copy/paste nodes, content & logic across the Bot Builder Canvas using right-click within our declarative drag & drop interface.
SMS/MMS Reactions Understood
We have updated our bot software to exclude reactions to SMS & MMS text messages from bot responses (i.e. Loved, Liked, Disliked & Emojis). Reactions being added or removed will appear in our Transcript Protection chats tool, but will NOT trigger a bot response or be recorded as an Uncomprehended Utterance in Analytics.
Bot Version History Logged in Back-End
Bot deployments & unemployment's are now recorded & stored within KBot Lightning! This is the first exciting step toward versioning within the platform. If you need to restore a previous version of the bot you’re in, please contact request@klaunch.io.
Master to Parent Naming Convention
Enterprise-level clients with their own servers & database architecture will now see the Parent database (vs. “Master”), to eliminate confusion about the settings relationships between different databases.
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SMS Preview Updates
We have upgraded our SMS Preview tools! You’ll now see images and line breaks displayed exactly as they’ll be delivered in the SMS Preview Tool, plus a more intuitive emoji placement interface all within an updated iPhone screen size so that you can tailor your message of excellence!
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Updates to Bot Builder Node Menu
The functionality previously housed under “Advanced Mode” in the Bot Builder Node Menu is now exposed as part of the default Node Menu, and organized according to functionality so that you can quickly locate the functions and nodes you need to build your perfect bot!
Universal Login Page Update
Our Universal Login page has been updated and is now accessible whenever you need to log in, even from a "Session Expired" page.
Enhanced Search in Bot Builder Canvas
The bot builder canvas allow you to search for keywords & phrases within your bot. Additionally, you can leverage the “Advanced Search Settings” next to the search bar to limit your results to notifications, schedules, flags, agent queues, conversions and/or box types.
Enhanced Geo Map
Now track user locations and interactions directly from messages and reactions, with clearer guidance on accessing and interpreting this data.
WhatsApp and SMS on One Number
Continue using a single phone number for both WhatsApp and SMS campaigns on your KBot Lightning platform, thanks to recent updates to message providers.
Enhanced Trial Account Support
Our support and success teams are now automatically included in your trial accounts, enabling you to fully leverage KLaunch Services. Need help? Just email us at request@klaunch.io.
Chats Tab Visual Enhancements
Enjoy the updated visual presentation in our Chats tab, where images, line breaks, and emojis are now displayed as they are received, enhancing your understanding and maintaining transcript integrity.
Acuity Integration Updates
With this release, we’ve simplified our Acuity Integration to avoid adding custom form fields for user ids and eliminating settings clicks to streamline your integration & reduce possibilities for human error.
UI Consistency Enhancements
Experience improved color consistency on all bot builder buttons and streamlined "Stop/Continue" logic, ensuring a uniform approach across the platform during bot deployment.
User-Driven Updates: We've Fixed What Matters to You
Web Bot Visibility Control
Now, when you disable web deployment for a bot, it stays hidden on your site, even if the snippet remains in the page code.
Salesforce Integration
To better align with Salesforce's Lead naming conventions across B2C and B2B instances, the "Company Name" field within our integration is now optional. If not specified in the KBot flow when "Company Name" is required, no data will be passed to Salesforce for that field.
Real-Time Analytics for Masked Links
White-labeled URLs displayed in web and SMS bots are now tracked in the Analytics tab the moment they’re clicked, ensuring you're always up-to-date.
HumanX Training Across Accounts
You can now apply HumanX Training Models more broadly — either to specific bots or across your entire database. This makes it easier to maintain a consistent knowledge base across all your HumanX bots, with refined control over training inputs and settings.
