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Available now, this update introduces new features, enhancements, and fixes to improve your experience and expand capabilities.
HumanX for Slack
HumanX is now available for our clients to use within Slack! Elevate your team’s performance by providing each and every Slack user with their personal AI Assistant. HumanX for Slack is trained on YOUR company’s information in a CLOSED LLM environment
XpertLink HumanX Training
XpertLink trains your HumanX Bot from your specified URLs, automatically updating every 24 hours to reflect new or removed content
Automated QR Code Creator
Download your bot’s unique QR code from the KBot platform for use in SMS or WhatsApp campaigns, easily accessible via the deployment manager.
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TLD CRM Integration
Streamline data transfer to KBot Lightning for enriched, targeted customer interactions in your Insurance Call Center. Securely use your TLD API Key to access detailed lead information.
Learn more here
Duplicate in Bot Builder Canvas
Users can easily copy/paste nodes, content & logic across the Bot Builder Canvas using right-click within our declarative drag & drop interface.
SMS/MMS Reactions Understood
We have updated our bot software to exclude reactions to SMS & MMS text messages from bot responses (i.e. Loved, Liked, Disliked & Emojis). Reactions being added or removed will appear in our Transcript Protection chats tool, but will NOT trigger a bot response or be recorded as an Uncomprehended Utterance in Analytics.
Bot Version History Logged in Back-End
Bot deployments & unemployment's are now recorded & stored within KBot Lightning! This is the first exciting step toward versioning within the platform. If you need to restore a previous version of the bot you’re in, please contact request@klaunch.io.
Master to Parent Naming Convention
Enterprise-level clients with their own servers & database architecture will now see the Parent database (vs. “Master”), to eliminate confusion about the settings relationships between different databases.
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SMS Preview Updates
We have upgraded our SMS Preview tools! You’ll now see images and line breaks displayed exactly as they’ll be delivered in the SMS Preview Tool, plus a more intuitive emoji placement interface all within an updated iPhone screen size so that you can tailor your message of excellence!
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Updates to Bot Builder Node Menu
The functionality previously housed under “Advanced Mode” in the Bot Builder Node Menu is now exposed as part of the default Node Menu, and organized according to functionality so that you can quickly locate the functions and nodes you need to build your perfect bot!
Universal Login Page Update
Our Universal Login page has been updated and is now accessible whenever you need to log in, even from a "Session Expired" page.
Enhanced Search in Bot Builder Canvas
The bot builder canvas allow you to search for keywords & phrases within your bot. Additionally, you can leverage the “Advanced Search Settings” next to the search bar to limit your results to notifications, schedules, flags, agent queues, conversions and/or box types.
Enhanced Geo Map
Now track user locations and interactions directly from messages and reactions, with clearer guidance on accessing and interpreting this data.
WhatsApp and SMS on One Number
Continue using a single phone number for both WhatsApp and SMS campaigns on your KBot Lightning platform, thanks to recent updates to message providers.
Enhanced Trial Account Support
Our support and success teams are now automatically included in your trial accounts, enabling you to fully leverage KLaunch Services. Need help? Just email us at request@klaunch.io.
Chats Tab Visual Enhancements
Enjoy the updated visual presentation in our Chats tab, where images, line breaks, and emojis are now displayed as they are received, enhancing your understanding and maintaining transcript integrity.
Acuity Integration Updates
With this release, we’ve simplified our Acuity Integration to avoid adding custom form fields for user ids and eliminating settings clicks to streamline your integration & reduce possibilities for human error.
UI Consistency Enhancements
Experience improved color consistency on all bot builder buttons and streamlined "Stop/Continue" logic, ensuring a uniform approach across the platform during bot deployment.
User-Driven Updates: We've Fixed What Matters to You
Web Bot Visibility Control
Now, when you disable web deployment for a bot, it stays hidden on your site, even if the snippet remains in the page code.
Salesforce Integration
To better align with Salesforce's Lead naming conventions across B2C and B2B instances, the "Company Name" field within our integration is now optional. If not specified in the KBot flow when "Company Name" is required, no data will be passed to Salesforce for that field.
Real-Time Analytics for Masked Links
White-labeled URLs displayed in web and SMS bots are now tracked in the Analytics tab the moment they’re clicked, ensuring you're always up-to-date.
HumanX Training Across Accounts
You can now apply HumanX Training Models more broadly — either to specific bots or across your entire database. This makes it easier to maintain a consistent knowledge base across all your HumanX bots, with refined control over training inputs and settings.
